Africa Manager (International Logistics)

Johannesburg

Excellent career opportunity with a leading Global Transport and Logistics Company with an International Network for an Africa Manager. Reporting to the International Logistics Director, you will be responsible for Africa agent performance and relationship management, identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in Africa, Trade lanes, keeping the business up to date with African countries' trade regulations, customs laws, and import/export requirements.

Key Performance Areas

Africa Agent Network Management

• Cultivate strong relationships with agents by fostering trust and cooperation.
• Define relevant KPIs to measure the performance of African agents.
• Set up a system to regularly evaluate the performance of African agents.
• Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisions.

Client Management

• Understand client-specific Africa trade needs, and support Business Development and Operations to provide effective solutions to meet their requirements.

Risk management.

• Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges.
• When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently.
• Ensure confidential information is treated as such and put measures in place to treat it appropriately.
• Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement.

Managing information and Reporting

• Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system, interpret and use information on system delivery from Service Reports and Customer Surveys
• Interpret and use information from Balanced Scorecard- analyse, and interpret trends.
• Prepare Africa Tradelane and EXCO reports timeously.

Collaboration on pricing strategy

• Collaborate with sales, operations, and Trade Lane to ensure that Africa's pricing strategies align with business objectives and profitability targets.

Qualifications and Experience

• Tertiary qualification in international supply chain (essential)
• Management post-graduate qualification will be advantageous.
• At least 5 years of relevant experience in the clearing and forwarding industry, focusing on African trade.
• At least 5 years of management experience
• Proven experience in business process design and implementation
• Commercial expertise including agent management.
• Africa Risk management experience (advantageous).
• Must be familiar with African customs processes.