Operations Manager (Banking/Card)

R1.m (neg) per annum plus bonus

Cape Town

Excellent career opportunity with growing Fintech. Reporting to the FD you will be responsible for ensuring the smooth operation of our banking and mobile platforms. Responsibilities include managing day-to-day operations, optimizing business processes, and leveraging data insights and analytics to enhance performance and customer experience.

Key performance areas:

Operations Management:

• Oversee the daily operations of the banking and Mobile platforms, ensuring seamless functionality and uninterrupted service delivery.

Process Improvement:

• Analyse existing business processes to identify inefficiencies and bottlenecks.

Data Insights and Analytics:

• Utilize data analytics tools and techniques to extract actionable insights from the banking and mobile platform data.
• Develop, refine and deploy real time reporting dashboards to effectively communicate performance metrics, trends, and insights to all business, internal and external stakeholders..

Compliance and Risk Management

• Ensure compliance with regulatory requirements and industry standards governing the operation of financial services and mobile banking platforms.

3rd Line Escalation Support Management:

Qualifications and experience

Bachelor’s degree in business administration, finance or related field

Min 5 years’ experience in operations management in the fintech industry or mobile banking sector (Acquiring skills preferable.)

Please email your CV to Melanie@set.co.za or call 021-5551356