Customer Engagement Manager

Market-related Package

Cape Town

Reporting to the Head of Operations, the Customer Engagement Manager will take charge of managing strategic commercial and industrial (C&I) clients, ensuring seamless onboarding, contract compliance, performance monitoring, and relationship-building. You'll work across legal, finance, sales, and trading to ensure every client’s net-zero ambition is well supported through intelligent and empathetic account management.

Key Responsibilities

• Drive long-term customer success through tailored onboarding, ongoing engagement, and contract execution.

• Manage key accounts and serve as the main point of contact for technical and operational queries.

• Oversee customer contract implementation, ensure compliance, and proactively manage risk.

• Track performance and generate insights to enhance service delivery and efficiency.

• Coordinate onboarding across internal workstreams, keeping projects on track and customers informed.

• Develop and improve internal documentation, guides, and reporting tools to strengthen the customer journey.

• Stay informed on electricity market trends, regulations, and shifts—translating them into value for clients.

Qualification & Experience

• Minimum 5 years in a customer-facing role, preferably as a Technical Account Manager, Project Coordinator, or in Contract Management.

• Proven experience managing large corporate accounts in the commercial, industrial, energy, or infrastructure space.

• Experience in the South African energy or renewables sector is a strong advantage.

• Exceptional communication, presentation, and relationship-building skills.

• Strong analytical mindset with attention to process improvement and reporting.