JOB DESCRIPTION:

The insurance Sales Agent will be responsible for selling full Comprehensive insurance products and all other related insurance products, providing exceptional customer service, and handling policy-related inquiries. This role requires strong communication skills, an understanding of short-term insurance policies, and the ability to work in a target-driven environment.

 

DUTIES / KEY RESPONSIBILITIES:

· Sell comprehensive insurance policies to new and/or existing customers.

· Handle customer inquiries and provide accurate product information.

· Follow up on leads and convert them into successful sales.

· Ensure optimal service delivery through multiple communication channels, including phone and email.

· Maintain a high level of customer satisfaction and address customer concerns professionally.

· Assist clients with policy documentation and claims processes related to total loss insurance.

· Perform data entry and validate customer documents to ensure accuracy and compliance.

· Accurately log cases and interactions in the system.

· Meet and exceed sales targets while adhering to compliance requirements.

· Work collaboratively with team members to drive business success.

· Ability to work flexible hours when required

EDUCATION:

• Grade 12 / NQF Level 4
• Preference will be given to candidates who have completed the full FAIS and RE05 qualifications
• Must meet fit and proper requirements

 

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:

 

• Minimum of 2-3 years of sales experience, preferably in insurance or a related field
• Previous experience in the short-term insurance industry is advantageous
• Strong negotiation and persuasion skills
• Excellent telephone etiquette and communication skills (verbal and written)
• Advantageous – Bilingual/Multilingual
• Ability to multitask and manage time effectively
• High attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Self-motivated and target-driven
• Team player with the ability to work independently
• Computer literate (MS Word, MS Excel, MS Outlook)
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OTHER REQUIREMENTS:

· Criminal and Credit Clear

· Reliable or own transport

· Need to meet fit and proper requirements