SOC Manager (5–10 yrs)

Purpose:
To manage Company's Security Operations Centre and ensure effective detection and response to cyber threats.

Key Responsibilities:

The position we are recruiting for is focused on IT service operations management, specifically the operational leadership of our Service Operations Centre, which includes responsibilities such as:

• Managing and leading L1 Helpdesk Engineers.
• Overseeing incident management and resolution processes.
• Managing ticketing systems and service request workflows.
• Driving service delivery performance and SLA adherence.
• Coordinating escalations and ensuring timely resolution of operational issues.
• Maintaining effective service desk governance, reporting, and operational oversight.

In essence, we are looking for a service operations leader with strong experience in IT service desk / NOC / service management environments.

Requirements:

• 5–10 years SOC
• Strong SIEM + incident response leadership