Key Responsibilities

• Oversee infrastructure including support, design, building and maintaining operating systems, application software and system management tools

• Lead infrastructure upgrades, refresh cycles, and capacity planning

• Conduct Risk assessments and assist with the baseline requirements for changes in the infrastructure in line with the agreed change management processes

• Commission and decommission hardware and software and other related infrastructure components in accordance to established safety, quality vendor specific best practices

• Support, Design and build installation procedures and standards

• Support asset management initiatives through ensuring that the administration, storage, distribution, movement and disposal of hardware and software assets are carried out

• Contribute to the planning, implementation, building and configuration of IT Infrastructure maintenance and installation work

• Oversee Active Directory, DNS, DHCP, Group Policy, and identity-related infrastructure

• Manage storage platforms (SAN/NAS), backup systems, and disaster recovery solutions

• Manage and optimise cloud resources (Azure/AWS), including compute, storage, and networking

• Implement hybrid identity, domain services, and workload migrations

• Support automation initiatives

• Implement and enforce security standards (CIS, ISO 27001, NIST)

• Communicate Security risks and Security Processes to business and IT that is fit for purpose

• Log and Track vulnerability assessments and security breaches within the environment and support users and IT users by defining their access rights and privileges

• Create test cases and test scripts to test new and existing software and services for vulnerabilities

• Contribute to the Support, Design, Management and execution of the data protection and disaster recovery functionality within the environment

• Maintain patching, vulnerability remediation, and server hardening standards

• Ensure security controls, audits, and compliance frameworks are applied to all server environments

• Enforce least-privilege access, certificate management, and security baselines

• Provide technical leadership to server infrastructure engineers

• Work closely with network, application, and cybersecurity teams to ensure cohesive operations

• Lead infrastructure projects, migrations, and service-improvement initiatives

• Supporting the SLA, RTO and RPO objectives

• Ability to manage, support and monitor systems and infrastructure within scope

• Execute operation procedures including infrastructure configuration, installation, maintenance and backups

• Communicate and coordinate with 3rd party vendors in relation project and day to day deliverables while acting as an escalation point between the organization and the vendor

• Act as Tier 3 escalation for complex server and infrastructure incidents

• Conduct root-cause analysis and implement preventive measures

• Maintain comprehensive documentation for systems, processes, and standards

• Contribute to infrastructure strategy, technology selection, and standards

• Lead server modernisation projects, including lifecycle upgrades and migrations

• Optimise performance, resilience, and cost efficiency across server platforms

• Collaborate closely with network, security, and application teams

• Support and enforce the IT security Policy initiatives

• Support the asset management process for both hardware and software within scope

• Adhere to Vendor Specific Best Practices

• Monitor, Evaluate and recommend necessary changes to infrastructure design, systems and processes within scope

• Coordinate and support the project plan's cost, time, scope and quality deliverables

• Ensure that all project deliverables are captured and updated on the project plan

• Execute infrastructure changes successfully by adhering to change management principles

• Deliver system guidelines for cost, productivity, schedule, and quality

• Perform risk and business impact assessments and ensure that due diligence and research forms part of the change management process

• Enforce the organisations risk, change and business continuity initiatives

• Managing timely communications to the end user; ensuring the response SLA is met and the user is kept up to date during the lifecycle of the incident/service request

• Ensure that 3rd party vendors adhere to the organizations approved processes and procedures