Work closely with key stakeholders, team members and industry regulators to ensure an efficient and smooth transition for both the investor / new partners alike, keeping investors / partners up to date and informed as progress is made.
The relevant transfers (in and out) include, but is not limited to:
• Section 14 transfers.
• Directive 50 transfers.
• Unit transfers.
• Tax free saving transfers.
• Section 42 transfers.
• Assist in all audits.
• Retirement and ROT transfers: in and out.
Duties & Responsibilities
Some of the key responsibilities would include (but not limited to):
Administration
• Formal and verbal query management.
• Manage key relationships and continual communication with all related parties.
• Implement and record all transfers / transactions that have been submitted and update the tracking system accordingly.
• Learn how to conduct Quality Assurance of New Business cases and provide feedback.
• Drawing up and completing transfer documentation from beginning to end.
• Collating all relevant information for the purposes of tax directive applications.
• Applying for tax directives on applicable transfers.
• Liaising with the Principal Officer and Trustees for the Retirement Fund Transfers.
• Managing and preparing the ROT process – which involves the following up of Rots & proof of payments.
• Query resolution on Unallocated List with Transferring Companies etc.
• Identify and communicate process enhancements and improvements within the transfer space.
• Manage instructions and queries via the transfers mailbox and relevant dashboard within SLA timeframes.
Regulatory
• Investor document management in compliance with regulations.
• Ensure all processes are compliant with legislation and regulations.
• Ensuring all processes are compliant within the prescribed legislative timeframes
• Comprehensive understanding of SARS directive application processes.
Understanding of industry knowledge and movements
• Ensure industry and business unit knowledge for Retirement, Life Investment Funds and Unit Trusts (herein known as ‘products’).
• Keep abreast of industry and market developments in order to provide optimal delivery and support for both internal and external clients.
JOB DESCRIPTION
• Understand business unit processes and procedures.
• Ability to communicate and transfer industry knowledge to team members.
• Understanding of risk and compliance processes and issues.
• Additional ad hoc activities that may be required from time to time within the Liabilities department
Ensure sustainable operational environment
• Ensure appropriate standard processes are followed and actioned.
• Training other team members.
• Backup other team members and teams where appropriate.

Required Qualifications
• Matric certificate (essential)
• Degree in commerce or an applicable insurance diploma or qualification (NQF 6 or NQF7)
Required Experience and Skills
• Minimum of 3 years’ experience in the LISP (linked Investment service provider) or Invest insurance industry.
• Minimum of 2 years’ administration experience.
• Minimum of 2 years’ experience in transferring funds from one investment to another.
• Pension and Provident fund experience.
• Pre and post retirement fund experience.
• Knowledge and understanding of Invest products.
• Knowledge and understanding of long-term insurance and pension fund legislation.
• Knowledge of one of the SARS directive application systems.