JOB DESCRIPTION

 

POSITION TITLE:

IT Manager

DEPARTMENT:

IT

REPORTS TO:

Managing Director

EMPLOYMENT EQUITY:

Recruitment done in accordance with EE targets

INDUSTRY:

Financial Services

POSITION TYPE:

Permanent

SALARY:

Market Related

LOCATION:

Edenvale, Gauteng

 

BENEFITS:

In-house Medical Aid 

Retirement Fund

Discretionary Annual Bonus

PURPOSE & DESCRIPTION

 

Key Purpose

The IT Manager is responsible for the operational management  IT function, with a strong focus on applications, outsourced software development, integrations, and ensuring IT effectively supports business operations.

The role includes managing development environments, prioritising system changes with business stakeholders, overseeing API integrations, controlling software-related costs, and engaging across all business levels including executive and C-suite. The IT Manager also leads a team responsible for application support and acts as the key contact for IT-related needs

In addition, the IT Manager is accountable for ensuring that IT infrastructure services provided through IT Shared Services—including hosting, networks, backups, patching, and cybersecurity—consistently meet operational and business continuity requirements.

EXPERIENCE & KNOWLEDGE REQUIRED

· Bachelor’s degree in information technology, Computer Science, or related discipline.

· Minimum 3 -5 years in IT management roles, including experience with outsourced software development.

· Strong understanding of application lifecycle management, environments, and integrations.

· Familiarity with infrastructure concepts such as patching, backups, firewalls, and endpoint protection.

· Experience supporting audit and compliance reviews.

· Demonstrated ability to lead teams and collaborate across business functions.

· Solid experience managing budgets and producing business-aligned reports.

SKILLS & ATTRIBUTES REQUIRED

· Application and vendor coordination

· Infrastructure awareness and accountability

· Effective stakeholder engagement, including C-level

· Strong leadership and team development

· Practical follow-through on risk and audit items

· Financial management and reporting

· Results-driven, organised, and responsive

DUTIES/ KEY RESPONSIBILITIES

Applications & Software Management

· Manage day-to-day operations of business-critical applications, supported by external software development partners.

· Oversee development and testing environments, software pipelines (CI/CD), and release cycles.

· Collaborate with business units to prioritise and approve enhancements, fixes, and new functionality.

· Ensure integration points and APIs are stable, secure, and performing optimally.

 

Integration, Vendor & Cost Oversight

· Track, manage, and report on all software-related costs, including development effort, licensing, renewals, and integration services.

· Maintain relationships with software development vendors and integration partners, ensuring high-quality delivery and responsiveness.

· Monitor and control software licensing, vendor invoices, and budget allocations.

· Coordinate external dependencies and integrations to support seamless business operations.

 

IT Infrastructure Oversight (via IT Shared Services)

· Ensure IT Shared Services deliver reliable infrastructure support, including uptime, backups, patching, and security.

· Actively monitor the performance of infrastructure supporting systems, ensuring any risks or issues are followed up and resolved.

· Track patching, backup health, system availability, and endpoint protection to ensure compliance and resilience.

· Engage with IT Shared Services to support platform upgrades, capacity planning, and recovery testing.

 

People & Team Management

· Lead a dedicated IT team responsible for application support and incident resolution.

· Set team priorities, provide coaching, and foster a collaborative, high-performance culture.

· Ensure the team is aligned to support business priorities and evolving technology needs.

 

Audit & Risk Support

· Support internal and external audit processes by ensuring system documentation, access records, and controls are in place.

· Track and resolve audit findings and support continuous improvement in areas such as change tracking, patch management, and backup testing.

· Promote an environment of operational readiness and sound IT practices.

 

Business & Executive Engagement

· Serve as the key IT point of contact within the company, engaging with senior and executive stakeholders.

· Communicate delivery timelines, risks, incidents, and system statuses in a clear, business-friendly manner.

· Actively contribute to planning discussions where systems and technology play a role.

 

Budgeting & Reporting

· Manage the IT budget, including software costs, development spend, and services.

· Produce regular reports on IT performance, risks, budget variances, and system updates for senior management.

· Identify and track opportunities for cost optimization or service improvement.

OTHER REQUIREMENTS

· Clear Criminal record

· Own and live up to the Company values.

· Attend training initiatives to improve work quality and enhance own skills.