JOB DESCRIPTION:

The Telesales Consultant will be responsible for generating Warranty/Booster, Service & Maintenance, LPP, Adcover/Deposit Cover, Paint Tech & Tyre & Rim Sales. Generating leads/ sales on various campaigns & projects. Responsible for the achievement of Daily, Weekly and Monthly targets, through outbound telephonic contact.

DUTIES / KEY RESPONSIBILITIES:

• Achieve/exceed sales targets
• Follow up on all sales leads in a timely and effective manner
• Adherence to QA and Compliance criteria as per FAIS requirements
• Responsible for follow-ups
• Ability to cross-sell, sell from a large range of branded products/services, as well as the ability to close
• Ability to accurately assess customer needs and potential, identify and deal with objections that may arise
• Accurate daily recording of all call details on the LMS
• Maintain and develop professional selling skills
• Daily administration

 

EDUCATION:

· Grade 12 / Matric

· Fully FAIS accredited as per requirements set out according to your DOFA date

· RE Qualification – as per DOFA date

· Up to date with CPD Hours

· Preference will be given to candidates that have completed the full FAIS qualification

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED:

· Minimum 1 – 2 years’ sales experience (telesales environment) or if no work experience (school leaver), a passion for sales is a must

· Experience in an inbound/outbound call centre environment

· Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive

· Excellent communication (verbal and written) - Good command of the English language

· Motor industry experience will be an advantage

· Results-driven

· Good negotiating and closing skills or ability to take instructions to be trained by an experienced sales coach

· Target and incentive driven

· Energetic

· Multi-tasking

· Excellent time management and attention to detail

· Confident and assertive

· Ability to work under pressure

· Team Player

· Accuracy in data capture

· Outgoing and vivacious personality

· Computer literate – MS Word, Excel, Outlook, and CRM experience/knowledge (added advantage)

· Strong formal sales training/understanding or willingness to learn and share knowledge

· Criminal and Credit Clear

· Reliable or own transport

· A background in the Motor trade would be preferable

· Ability to work late and weekend shifts

· You are required to illustrate integrity and honesty in the handling of cash/finances, in that in your role, you may be required to provide some form of financial advice on financial products

· Study assistance will be provided to those who haven’t completed their RE/FAIS qualification (work back agreement will be signed)