JOB DESCRIPTION:

The Telesales Consultant will be responsible for generating Warranty/Booster, Service & Maintenance, LPP, Adcover/Deposit Cover, Paint Tech & Tyre & Rim Sales. Generating leads/ sales on various campaigns & projects. Responsible for the achievement of Daily, Weekly and Monthly targets, through outbound telephonic contact.

DUTIES / KEY RESPONSIBILITIES:

• Achieve/exceed sales targets
• Follow up on all sales leads in a timely and effective manner
• Adherence to QA and Compliance criteria as per FAIS requirements
• Responsible for follow-ups
• Ability to cross-sell, sell from a large range of branded products/services, as well as the ability to close
• Ability to accurately assess customer needs and potential, identify and deal with objections that may arise
• Accurate daily recording of all call details on the LMS
• Maintain and develop professional selling skills
• Daily administration

EDUCATION:

• Grade 12 / Matric

• Fully FAIS accredited as per requirements set out according to your DOFA date

• RE Qualification – as per DOFA date

• Up to date with CPD Hours

• Preference will be given to candidates that have completed the full FAIS qualification

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED:

• Minimum 1 – 2 years’ sales experience (telesales environment) or if no work experience (school leaver), a passion for sales is a must

• Experience in an inbound/outbound call centre environment

• Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive

• Excellent communication (verbal and written) - Good command of the English language

• Motor industry experience will be an advantage

• Results-driven

• Good negotiating and closing skills or ability to take instructions to be trained by an experienced sales coach

• Target and incentive driven

• Energetic

• Multi-tasking

• Excellent time management and attention to detail

• Confident and assertive

• Ability to work under pressure

• Team Player

• Accuracy in data capture

• Outgoing and vivacious personality

• Computer literate – MS Word, Excel, Outlook, and CRM experience/knowledge (added advantage)

• Strong formal sales training/understanding or willingness to learn and share knowledge

• Criminal and Credit Clear

• Reliable or own transport

• A background in the Motor trade would be preferable

• Ability to work late and weekend shifts

• You are required to illustrate integrity and honesty in the handling of cash/finances, in that in your role, you may be required to provide some form of financial advice on financial products

• Study assistance will be provided to those who haven’t completed their RE/FAIS qualification (work back agreement will be signed)