Job title: Head of Retentions
Employment type: Full Time
Experience: 10 to 15 years
Salary: R1000000 to R1400000
Job published: 09 October 2020
Job reference no: 3913986485

Job Description

Head of Retentions

Reputable Financial Services firm seeks strategic and influential indiv. Pivotal role to devise and roll-out integrated Retention strategies for Short-Term Insurance products offerings, targeting Personal + Corporate Wealth clients. Exciting NEW role with market leader, due to business expansion.

Key Responsibilities:

  • Proactively develop and implement integrated Retention strategies.
  • Gather and interpret lapse data, market trends and competitor insights.
  • Align resources through KPI’s and governance for the firm’s Retention levers.
  • Develop Communications campaign to build awareness of the importance to retain clients.
  • Implement appropriate product offerings + pricing (discounts + premium reductions).
  • Devise predictive models + preventative strategies (coaching, product design + scripting).
  • Roll out Retention strategies + campaigns through diverse channels (digital, face-to-face, contact centres etc).
  • Promote customer retention and enhance existing systems.
  • Build relationships with key stakeholders, internally and externally.
  • Other pivotal duties, to be discussed at interview stage.

Qualification and Experience:

  • Business Degree or Advanced Diploma. Honours an advantage.
  • Good exp in Retention in Short-Term Insurance environ.
  • Proven track record as a business leader.

Should you be interested in the role:

  • Please submit your CV online.
  • For any queries, contact Bev at SET on 082 495 8595.