Job title: Digital Communications and Record Specialist
Employment type: Full Time
Experience: 5 to 8 years
Salary: R600000 to R760000
Job published: 25 January 2021
Job reference no: 2595025498

Job Description

Digital Communication & Record Specialist

Leading Bank seeks detail-orientated indiv. Pivotal role to customise Communications for Insurance business and keep accurate customer records on various platforms. Utilise your Communication and technical IT skills with market leader.

Main Duties

  • Key role to develop and execute overall Communication and information strategies.
  • Manage accurate Customers communication and records in terms FAIS.
  • Keep records of important communications such as Voice Recordings, Application Forms, emails etc.
  • Utilise various computer platforms and systems such as FileNet.
  • Develop targeted customer communication and write content for emails, letters etc...
  • Manage communication infrastructure such as designing call flows of contact centres.
  • Manage and store all Customer communication generated from various systems.
  • Other key responsibilities, to be discussed in an interview.

Qualifications and Experience:

  • Degree in Communications or Marketing or suitable.
  • 4 to 7 years exp in Comm’s in Fin Serv, Insurance or relevant sector.
  • Knowledge of some of these platforms: Crystal Report Writer, NICE, FileNet, Mavern, Avaya, SQL, Sapphire.
  • Equity appointment.

Should you be interested in the role:

  • Please submit your CV via the link.
  • For any queries, please contact Bev at SET on 082 495 8595.