Job title: Assistant Operations Manager
Employment type: Full Time
Experience: 2 to 4 years
Salary: R16000 to R18000
Job published: 06 May 2020
Job reference no: 1416627052

Job Description

Assistant Operations Manager 


Cape Town

Excellent career opportunity with a fast-growing financial technology company operating nationally. You will be reporting to the operations manager. 

Duties and responsibilities:

  • Direct manager for call center, recoveries, quality control
  • Lead, coach and develop team members to improve performance and personal capability
  • Managing and supporting Quality Control processes in order to ensure adherence to Quality standards and conformance to customer requirements.
  • Effective people and performance management of direct reports
  • Improving existing processes through introduction of systems
  • Incident investigation, reporting, record keeping and corrective actions
  • Scoping and implementing the migration of contact center workflows from Excel to the internal loans administration system
  • Assisting with HR related tasks 

The ideal candidate must be a system-orientated people manager, with a focus on productivity and efficiency. Strong skills in process-management, technology and analytics are required. A working knowledge of financial lending products would be advantages. 

Please apply online.